#Tropy nissan how to

The higher-ups said they weren’t going to mix things up so it’s all good and we’re fortunate.

“We’re a couple years into the sale and it’s the same. “I know it could have been a nerve-wracking experience with people worrying about jobs and everything, but honestly, we didn’t find out until it was all said and done,” she says. Carroll said that managing the staff through the uncertainties of a sale was a non issue. It was sold to Warren Buffett’s Berkshire Hathaway Group in 2014. The general manager is Bill Adkins and three years ago the dealership was one of 75 dealerships owned by the Van Tuyl Group, the fifth-largest auto dealership in America with $9 billion in sales. They actually didn’t think I’d last six months, but I’ve outlived several of those people.” Everyone at Trophy laughed at me but gave me a shot. I didn’t know the the difference between as six cylinder or a four cylinder. “I was 18, going to school and working for Glamour Shots.

Our coaching is aimed at listening to where the customer is in the buying process and then be equipped to handle that customer at every stage.”Ĭarroll has been part of Trophy Nissan since 1996 when she walked into the dealership and asked for a sales job. Others are coming in for a test drive and will be going to Toyota and Honda so it’s our job understand that and provide them the information that will help them in that test drive decision. Others want to ask questions and be educated. We have some customers who come in and want to buy right then and there.

#Tropy nissan how to

“We do a lot of coaching on how to listen at whatever stage the customer is in with the sales process. Most of those customers already have their information and they don’t want to play games.”Īfter listening and getting what the customer needs and wants, it is important to react accordingly and not have a standard response. A lot of our customers now Google you and then hit on the click button to call you directly. “We coach our staff on how to make accurate thoughtful responses, not some generic lame response. The key to a successful sales team is to train and coach them to be transparent, forthcoming and listen, says Jennifer Carroll, who oversees a sales staff of 60 and 30 more in the finance and delivery departments at Trophy Nissan in Mesquite TX.